Services of SAP HСМ Support Centre

By SAP HСМ Support Centre EVOLA Company provides wide range of services. Within personal support program Client can choose the necessary services. List of Services:

Correction of SAP information solutions operability errors
Installation of support packages provided by SAP and administration of information system since they’ve been installed
Change of information system configuration in compliance with normative basis changes on client’s request or by our initiative
Reaction to law changes, analysis and alteration offers for regulatory structure of the company and system
Modification of information system configuration and users’ roles in compliance with changes of company organizational structure and business-processes
Development of additional requirements to functionality not supported by SAP HСМ standard code and solution of these tasks
Overhaul and optimization of users’ roles and business-processes based on the use results
Answers to users’ FAQ related to information system work and extra-training for users
Solution of users’ interaction problems within information exchange system
Recording of all changes in information system and accompanying documents
System audit and optimization offers
Process setting to register users’ requests about system errors by means of SAP Solution Manager